The terms and conditions followed by will govern your use of the official website of “Exotica – The Flower Experts”, and the services provided by it. By continuing the access, viewing, or using this website, you agree to the terms and conditions as mentioned and vow to abide by them. Exotica and the group affiliates hold the right to reverse or modify any of the terms and conditions at any time. By registering your approval for the same, you indicate that you find this equivalent to a signed written contract.

Regarding order and placement of the product, we reserve the authority to accept, deny, or even cancel your order for whatsoever reason. Your submission of the order will only be further processed and reciprocated after acceptance by us. The order receipt via email, SMS, or a push notification by us does not necessarily signify our offer to sell or make a purchase. Additional information might be required of you before processing your order request. Recipient’s name and shipping address is a must requirement, which can further be followed by extra details. We accept online money transactions that serve you the allowance to use payment gateway.

We value our customer’s choices and try our best to provide you with the best. But since cake and flower bouquets are hand-made, you might find a slight variation in the design from that shown in the picture. The substitution of flowers or designs can occur due to unavailability issues in a particular region. We provide our best to produce your chosen item.

As already mentioned, we are authorized to cancel any of your order due to specific reasons only after letting you know. Orders made on the same day are usually processed much faster and cannot be modified or canceled.

Remember, we only deliver in Delhi NCR and not anywhere else. If the service provided does not seem satisfactory to you, you can replace it within 3 hours of delivery. If any product received by you is found to be defective or damaged, you can let us know about the same on our contact number and can send photographs of the broken piece. We will try to sort it out at the earliest, providing a new piece or a total refund.

We welcome our customer’s feedback and suggestions. Your feedback is taken seriously by us, and we work upon them efficiently. Note that any complaint will only be entertained by the association within 48 hours from the time of delivery and will be discarded after the period.

By accepting this agreement, you agree to receive information and communications from us through emails, SMS, or any other electronic means of communication. You hereby agree that all the communications, be it verbally or physically through the post, stands equivalent to any other written contract bind by signatures. We might even contact the recipient before delivering the product to confirm the address or for additional details that might be of some value. If you wish to stop this facility, you can call our Customer Care and notify them about the same.